Refund/Shopping Policy

Tracking

After the dispatch of the parcel, you will get an email containing the required details. In case you have any questions, please email us at cardsncrafts.help@gmail.com

Order Cancellation

Cancellations have to be made within (maximum) 2 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email with your Order Number.

In case we receive a cancellation e-mail and the order has already been "processed" by us, the order cannot be cancelled. Cardsncrafts has the complete right to decide whether an order shall be cancelled or not. Also, the customer agrees not to dispute the decision made by us and accepts Cardsncrafts' decision regarding the cancellation.

Replacement/ Return Policy

At Crafters Corner we make sure that all the goods ordered, should reach you in the best condition. However, there is a remote possibility that:

  • Item damaged during transit
  • Manufacturing defect
  • Wrong item delivered

Only in the above cases, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame which is 24 hrs of recieving the parcel.

We may use the information we collect from you when you register, to make a purchase, to sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To get a replacement, email us your Order Number and the Reason for returning. After receiving our confirmation for the return, you are requested to send the item back to us. Once we recieve the item, we will then arrange for the replacement of the item through our logistics partner.

In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

We recommend that while shipping an item back to the store, please use reliable courier for tracking purposes. Cardsncrafts does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping in such case.

There are certain possibilities where it is difficult for us to support you for the same :

  • 1. In case of pre order no such requests would be entertained.
  • 2. If the product is not the same as sent, no such requests would be entertained..
  • 3. In case of the product damaged by the customer while opening the parcel.
  • 4. In case of any missing item from the package you have recieved including original packing, accessories, price tags,etc. no such claims would be entertained.

Refund Policy

We do not offer any refunds, we will only issue a STORE CREDIT which can be used for future purchases from the store.

  • • If the item sent for replacement is not available, we will try to give you the best possible alternatives. But at the end, the choice of customers will be final.
  • • If the order is confirmed by us and we are unable to ship the product, then we will issue the refund to the customer which might take 5-7 working days to get transferred.